This Privacy Policy explains how Puffy-Paw ("we," "us," "our," accessible at puffy-paw.store) collects, uses, and protects your personal data when you visit our store or make a purchase. We are committed to handling your information responsibly and in accordance with the Kingdom of Bahrain's Personal Data Protection Law (Law No. 30 of 2018, "PDPL").

1. Information We Collect

Information you give us directly:

• Name, email address, phone number, and shipping/billing address
• Order details and purchase history
• Any information you provide when contacting customer support

Information collected automatically:

• Device and browser information, IP address, and general location
• Browsing behavior on our site (pages viewed, time spent, referring links) via cookies and similar tracking technologies

Payment information:

We do not collect or store your full payment card details. All payments are processed securely through Tap Payments, our payment provider. Tap Payments handles your card data directly under its own security and privacy standards; we only receive confirmation of payment and limited transaction details (such as the last four digits of a card, where applicable).

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and customer service
• Communicate with you about your order, account, or inquiries
• Improve our store, products, and customer experience
• Send you marketing communications, but only if you have opted in — you may unsubscribe at any time
• Detect and prevent fraud or misuse of our store
• Comply with our legal obligations

3. How We Share Your Information

We do not sell your personal data. We share information only where necessary:

• Shipping carriers, to deliver your order
• Tap Payments, to process your payment
• Shopify, the e-commerce platform that hosts our store and provides essential technical infrastructure
• Legal authorities, where required by law

Some of these service providers may process or store data outside the Kingdom of Bahrain. Where this occurs, we take reasonable steps to ensure your data continues to receive an appropriate level of protection, consistent with the requirements of the PDPL.

4. Cookies

Our store uses cookies and similar technologies to keep your cart functional, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of the store may not work properly if you do.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy — including order records for accounting, warranty, and legal purposes — after which it is securely deleted or anonymized.

6. Your Rights

Under the PDPL, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where legally permissible
• Object to certain processing of your data, including for direct marketing
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Personal Data Protection Authority of the Kingdom of Bahrain

To exercise any of these rights, contact us using the details below.

7. Children's Privacy

Our store is not directed at children, and we do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us so we can delete it.

8. Data Security

We use reasonable technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, and disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our store after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Email: puffypaw.support@gmail.com

Website: puffy-paw.store

This policy is provided for general informational purposes and does not constitute legal advice. We recommend having it reviewed by a qualified lawyer familiar with Bahraini law to confirm it fully fits your business.

Welcome to Puffy-Paw (puffy-paw.store). These Terms and Conditions ("Terms") govern your use of our website and your purchase of products from us. By accessing our store or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. About Us

Puffy-Paw is an online store offering curated pet supplies, operated from the Kingdom of Bahrain. References to "we," "us," or "our" mean Puffy-Paw.

2. Eligibility

By using our store, you confirm that you are at least 18 years old, or are using the site under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.

3. Products and Pricing

• All product descriptions, images, and prices are presented in good faith and to the best of our ability, but we do not guarantee that they are error-free.
• Prices are listed in USD and are subject to change without notice. The price charged will be the price displayed at the time you complete your order.
• If we discover a pricing or listing error after you've placed an order, we will contact you before proceeding, and you may choose to cancel your order for a full refund.
• Product availability is not guaranteed and may change without notice.

4. Orders

• Placing an order is an offer to purchase, which we may accept or decline at our discretion (for example, in cases of suspected fraud, pricing errors, or stock unavailability).
• You will receive an order confirmation once your order is placed; this confirms receipt of your order, not final acceptance.
• We reserve the right to cancel or refuse any order for any lawful reason, with a full refund issued where payment has already been made.

5. Payment

• All payments are processed securely through Tap Payments.
• You agree to provide accurate and complete payment information and authorize us to charge the applicable amount to your chosen payment method.
• We do not store your full card details; these are handled directly by Tap Payments under its own security standards.

6. Shipping and Delivery

• Estimated delivery times are provided for convenience and are not guaranteed. Delays may occur due to carrier issues, customs, weather, or other circumstances beyond our control.
• Risk of loss and title to products pass to you upon delivery to the shipping carrier, unless otherwise required by applicable law.
• It is your responsibility to provide accurate shipping information; we are not responsible for orders delayed or lost due to incorrect address details provided at checkout.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our separate Refund Policy, available on our website, which forms part of these Terms.

8. Intellectual Property

All content on our store — including text, graphics, logos, images, and product descriptions — is the property of Puffy-Paw or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content for commercial purposes without our written permission.

9. Acceptable Use

When using our store, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to our systems or another user's account
• Interfere with the proper functioning of the store
• Submit false, misleading, or fraudulent information when placing an order

10. Limitation of Liability

To the fullest extent permitted by law, Puffy-Paw shall not be liable for any indirect, incidental, or consequential damages arising from your use of our store or products, except where such liability cannot be excluded under applicable Bahraini law — including your statutory rights under the Consumer Protection Law (Law No. 35 of 2012) for defective or non-conforming products, which remain fully in effect regardless of any provision in these Terms.

11. Product Warranty Disclaimer

Products are provided "as is" and as described, except for any warranties that cannot be excluded under applicable law. We make no additional guarantees beyond those required by law and the terms of our Refund Policy.

12. Governing Law

These Terms are governed by the laws of the Kingdom of Bahrain. Any disputes arising from these Terms or your use of our store will be subject to the exclusive jurisdiction of the competent courts of Bahrain, without prejudice to any right you may have to refer a consumer complaint to the Consumer Protection Directorate at the Ministry of Industry and Commerce.

13. Changes to These Terms

We may revise these Terms at any time. Updates will be posted on this page with a new "Last updated" date. Continuing to use our store after changes are posted means you accept the revised Terms.

14. Contact Us

For questions about these Terms, contact us at:

Email: puffypaw.support@gmail.com

Website: puffy-paw.store

These Terms are provided for general informational purposes and do not constitute legal advice. We recommend having them reviewed by a qualified lawyer familiar with Bahraini law before relying on them.

This Shipping Policy explains how and when your order leaves us, what it costs, and what happens if something goes wrong in transit.

1. Processing

Orders are packed in the order they arrive. You'll get a confirmation email when the order is placed, and a second email with tracking as soon as the parcel is handed to the carrier.

2. Shipping costs

• Free shipping on orders over $50.
• Below that threshold, shipping is calculated at checkout based on your address and the size of the order.
• Any duties or import taxes, where they apply, are the customer's responsibility.

3. Delivery estimates

Estimated delivery times shown at checkout are provided for convenience and are not guaranteed. Delays can happen because of carrier backlogs, customs, weather, or other circumstances outside our control.

4. Wrong or incomplete addresses

Please check your address carefully at checkout. We're not able to reroute a parcel once it's with the carrier, and we can't take responsibility for orders delayed or lost because of incorrect address details provided at checkout. If you spot a mistake, email puffypaw.support@gmail.com immediately and we'll change it if the order hasn't shipped.

5. Lost or damaged in transit

If your parcel arrives damaged, or tracking stops moving for an unusual length of time, contact us within 15 days of the expected delivery date and we'll investigate with the carrier and make it right — see the Refund Policy for how replacements and refunds work.

6. Multiple items

Larger orders occasionally ship in more than one parcel, arriving a day or two apart. Nothing is missing — the second tracking number follows separately.

7. Questions

Anything unclear about shipping, write to puffypaw.support@gmail.com.

This Refund Policy explains the conditions under which Puffy-Paw (puffy-paw.store) accepts returns, exchanges, and refunds. Please read it carefully before requesting a return.

There are two categories of return, with different conditions: change-of-mind returns, and defective, damaged, or incorrect items. Please identify which applies to your situation before contacting us.

1. Change-of-Mind Returns

If you simply change your mind about a purchase — the item is not defective, damaged, or incorrect — the following conditions apply, with no exceptions:

• You must contact us within 2 calendar days of receiving your package. Requests made after this window will not be accepted.
• The item must be completely unopened, unused, and undamaged, in its original packaging with all seals, tags, and labels intact.
• Proof of purchase (order number or receipt) is required.
• Items that show any sign of use, wear, opening, or damage — however minor — are not eligible for a change-of-mind refund or exchange.
• Approved change-of-mind returns are subject to a refund of the product price only; original and return shipping costs are the customer's responsibility and are non-refundable.
• Refunds for approved change-of-mind returns are issued to your original payment method via Tap Payments once we have received and inspected the returned item.

To request a change-of-mind return, email us at puffypaw.support@gmail.com within 2 days of delivery, including your order number and reason for return. We will not accept returns initiated after this window or for items that do not meet the conditions above.

2. Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged in transit, or not what you ordered, different conditions apply, different conditions apply:

• You have 15 calendar days from the date of delivery to notify us of the issue.
• You are entitled to a replacement or repair, at no additional cost to you, including return shipping where the item is confirmed defective, damaged, or incorrect.
• Since these items are being reported precisely because something is wrong with them, we do not require them to be "unopened" — we may ask you to send photos of the issue and, in some cases, return the item so we can confirm the fault.
• This right applies regardless of the change-of-mind conditions above, and cannot be waived or reduced by any other part of this policy.

To report a defective, damaged, or incorrect item, email us at puffypaw.support@gmail.com within 15 days of delivery, with your order number, a description of the issue, and photos where possible.

3. Non-Returnable Items

For hygiene and safety reasons, the following are not eligible for change-of-mind return once delivered (this does not affect your rights under Section 2 if the item is genuinely defective or damaged):

• Items that have come into direct contact with a pet (worn collars, used grooming tools, etc.)
• Any item missing its original packaging or seal

4. Refund Processing

Approved refunds are returned to your original payment method via Tap Payments. Processing times may vary depending on your bank or card issuer after we confirm the refund on our end.

5. Questions

If you're unsure which category your situation falls under, contact us at puffypaw.support@gmail.com and we'll help you figure out the right next step.

This policy is provided for general informational purposes and does not constitute legal advice. Section 2 reflects the mandatory minimum consumer protections under Bahraini law as we understand them; we recommend having this policy reviewed by a qualified lawyer to confirm full compliance before publishing it.